/// Accra · GMT+0
Contact
For anything incident-related, use the CSIRT address — it is monitored and it creates a ticket. Personal mailboxes do neither.
Telephone
0208 110 248
0207 360 545
Use the phone to flag that an urgent email is on its way, not to report in full.
Post
VCG Office Complex
6 IPS Road
P.O. Box LG 1279, Accra
6 IPS Road
P.O. Box LG 1279, Accra
For legal correspondence and signed paperwork only.
§ Hours
When we are at the desk
MON – FRI09:00 – 17:00 GMT
WEEKENDSCRITICAL ONLY
PUBLIC HOLIDAYSCRITICAL ONLY
§ Escalation
If nobody answers
AFTER 1 HOURCall both numbers and state that the case is critical.
AFTER 4 HOURSEscalate to the GARNET secretariat, copying csirt@garnet.edu.gh.
NATIONALFor incidents of national consequence, contact the Cyber Security Authority directly.
Register your institution’s security contact
Compromise notifications go to a named role address, not to whoever happened to email us last. Send us the role address and a fallback human.